Privacy Policy

Welcome to the privacy policy of the Intercars car rental. We respect your privacy and are committed to protecting your personal data. The present privacy policy informs you about the way we safeguard your personal data as a customer and it provides updates on your privacy rights and protection afforded by the law. Our company is responsible for collecting, handling and processing your personal data. You are entitled to every right guaranteed by the 2016/679 EU regulations and all relevant European and national legislation. We will process your personal data strictly within the legal regulations.

1. Why we process your personal data:
We process any personal data you have willingly provided, for which we have secured your full consent, whenever it is necessary for the implementation of the contract between us or when steps are to be taken at your request, before drawing up the contract, and such purposes are specified as: the rental of cars to a third party , the sale of cars to a third party (wholesale or retail), the hire of cars or mini vans.

2. How we collect your data:
We collect your personal data in digital form or in print, every time you use our services, when these services are provided by us at our customer service points, namely in our stores, or in other places where our company legally operates (indicatively airports, hotels, service stations, etc).
We also collect your data when you use our call centers or any of our mobile applications, when you use our company email, as well as when you use our company websites. In the latter case and especially when you create or manage your profile, we collect the necessary data for this purpose.
In addition, please refer to our company website for information about our cookies policy (Cookies Policy).
We may collect personal data with your consent in many ways, such as telephone calls, customer service contacts, websites and other sources, as specified above.
We collect personal data of customers or drivers while booking short or long-term car rental or sale of a car, such as full name, address, phone number, driver’s license, credit card details, taxpayer ID, etc.

3. How long we keep your personal data?
We keep your personal data only as long as needed to fulfil the purposes for which they have been collected, including the fulfilment of any legal or accounting obligation, or mandatory mention.
To specify the length of keeping personal data, we examine the quantity, the nature and the sensitivity of personal data, the potential danger of harm by unauthorized use or disclosure of your personal data, the purposes towards which we process your personal data and whether we are able to fulfil such purposes by other means, within the existing legislation.

4. Protection of your personal data
We have taken all the appropriate organizational and technical precautions to safeguard and protect your personal data from unintentional or fraudulent destruction, accidental loss, distortion, unlawful dissemination or access and any other kind of unauthorized processing. Intercars car rental corporation has entered into a partnership with Emblem to issue your electronic invoice. In this way, we ensure the safety of your personal data and the safe transfer of your contract at your email address. Renter's will know that rental from Intercars car rental has an extra advantage and ensures the protection of his personal details when our partner completing his vehicle rental form.

5. Who the recipients of your data are?
Our company guarantees that it will not forward, share, or relinquish etc. your data to others (except the ones mentioned in this document) for any reason or use unless this is dictated by the present legislation or stipulated by public/judicial bodies or authorities. Only the necessary minimum of Company personnel, all of whom are bound to confidentiality will have access to your personal data, which also applies to our partners who comply with our directives and are aligned with the provisions of the 2016/679 EU regulation and they process your data as joint data controllers or as data processors on our account and according to our directives.
Indicatively, recipients of your data are:

the insurance agencies that collaborate with our Company;
collaborating users of our logos and on a case-by-case basis our systems (franchisees). Relevant information can be found on our Company webpage;
the car rental companies (in Europe or elsewhere) that are part of the international car rental system and handle bookings, with whom we share information pertaining to our car rental activities. Said information may include personal details of your booking entered through the respective application. Your data will not be used for any other reason, without your prior notification and consent. Let it be noted that personal data are also relayed/forwarded to non EU countries (to cater to bookings outside the EU) on condition that they possess adequate legislation to protect personal data;
companies of sworn auditors that check our Company’s financial statements;
cooperating companies that provide roadside assistance to drivers using our Company vehicles;
cooperating companies in car rentals;
legal service providers (lawyers, law firms) that defend our Company interests against third parties, natural or legal persons, judiciary and administrative authorities, independent authorities and bodies.

6. How we ensure that the processors and sub-processors respect your data
The processors working on our account have agreed with the company and are contractually committed:

to observe confidentiality;
to take safety measures;
not to forward your data to third parties without our Company’s permission to comply with the legal framework concerning personal data protection and particularly regulation 679/2016/EU (GDPR);
to have been informed and observe all relevant laws and regulations towards the protection of personal data.

In the execution of their duties, the processors may at times employ other persons called sub-processors. In this case, the data controller will have authorized them to handle all or part of data processing. As a result, sub-processors have the same obligations and rights as the processors, as these are analyzed in the present policy and always within the bracket of their delegated duties and bear full responsibility as would the processor.

7. How you will be informed about any modifications of the present policy
We reserve the right to modify the present policy and effect any changes in the information provided previously, within the constraints of the law. If there are fundamental changes in policy or in the way we use your personal data, we will post the updates on the present policy on our website and you may be informed about any changes there. Let it be made clear that such changes will be affected starting the day they are posted in the amended privacy policy on the Company official webpage www.intercars.gr. We encourage you to read the policy at regular intervals so that you can keep up to date about your data protection.

EOT Signal Number – Greek National Tourism Organization Badge: 1039Ε81000293001

Telephone Number: +30 2897042755.

E-mail: info@intercars.gr

Head Office Address: Vlychadas street A33, Kato Gouves, Crete 70 014, Greece.

8. SSL / TSL:
Transport Layer Security (TLS) is a security protocol that encrypts data sent over a network like the internet — typically between a client device, such as a computer or smartphone, and a web server that hosts the content that device is accessing.
As well as connections between web browsers and websites, common examples of TLS implementation include internet applications like email and instant messaging, and VoIP (Voice over Internet Protocol) telephony.
TLS has become one of the Internet Engineering Task Force’s (IETF) standard security protocols. It contains advanced, integrated encryption algorithms that provide an extra layer of security — essential for reducing the risk of hackers and malware hijacking connections between online devices.

Intercars is in the position of ensuring your personal data in the most credible way.

9. Your rights
You have the right to:

request access to your personal data (“subject access request”). This provides you with a copy of your personal data as kept by us and it allows you to ensure that we process them according to the provisions of the law;
request the correction of your personal data kept by the company. You may correct incomplete or faulty data or add to the data we have on you, though we have the right to ask you for verification of the new data you provide;
request that your personal data be deleted subject to time period limitations as stipulated in paragraph 5. Still, as you probably know, we may not always be able to comply with your deletion request for specific legal reasons about which you will be notified, if necessary, on submission of your request.
oppose our processing your personal data when you deem that your fundamental rights and freedoms have been violated. You also have the right to oppose our processing your personal data for promotional purposes.
request the restriction of processing your personal data. This allows you to ask us to suspend processing your personal data in the following cases: i) if you wish to verify the accuracy of the data, ii) when the company’s use of the data is unlawful, but you do not wish us to delete your data, iii) when you wish us to preserve your data even if we do not ask for it, in the event it is necessary for you in order to confirm, exercise or defend legal claims, or, iv) if you have objected to our using your data, but you have to verify whether we have compelling legal reasons to do so;
request personal data transmission to you or to a third party. We will provide you or the third party you have specified with your personal data in a structured, readable form. This specific right pertains only to information we have received with your consent during signing the contract or later, up to the time the request has been submitted;
withdraw your consent in case you realize and can prove that it has stopped being lawful. Nevertheless, this cannot influence legitimate processing that took place before you withdrew your consent. If you withdraw your consent, it may not be possible for us to offer you certain products or services.

If you wish to exercise any of the rights above, please feel free to contact us.

10. How to exercise your rights:
For any clarification concerning the present privacy policy, including any request to exercise your legitimate rights, you can email us at: info@intercars.gr or write to Intercars car rental Crete, Vlychadas street A33, Kato Gouves, Crete - Zip code: 70014 / Greece. You can always submit your complaints concerning your personal data to the supervising authority. In Greece, this authority is the Hellenic Data Protection Authority (HDPA) and you can access it and find relevant details via the following link: www.dpa.gr.

You will not be asked to pay in order to access your personal data (or to exercise any other one of your rights). Nevertheless, we reserve the right to ask for a reasonable fee if your request is blatantly unfounded, repetitive or abusive.

IMPORTANT INFORMATION THAT THE RENTER HAS TO KNOW:
Intercars car rental will never require any kind of payment through SMS or mobile applications (Viber/WhatsApp etc.). Contact us as soon as possible in case you will notice any online fraud attempts.

Thank you for your preference.

Intercars Car Rental Team.